Terms & Conditions

KUNN Group (KUNN, we, us) operates the KUNN B2B Referral Marketplace, a platform where verified Australian businesses refer client opportunities they cannot service and other verified businesses receive introductions to those opportunities.

These Terms form an agreement between KUNN and each member. By creating an account, subscribing, posting a referral, applying for a referral or otherwise using the platform, you agree to these Terms. If you are using KUNN on behalf of a business, you confirm you are authorised to bind that business.

KUNN provides referral infrastructure. KUNN is not automatically a party to the professional or commercial engagement that a client and a receiving business may ultimately form.

KUNN is for businesses. To hold an account you must:

• be at least 18 years old and legally able to enter contracts
• represent a genuine business operating in a market KUNN currently supports
• provide accurate account, business and verification information and keep it current
• keep your login credentials secure and not share account access

You are responsible for activity that occurs under your account. Tell us promptly at info@kunngroup.com if you believe your account has been accessed without authorisation.

KUNN operates a verification process that may include email verification, mobile verification, identity documents, business details such as an ABN or ACN, supporting documents, website and professional profile checks. Submissions are reviewed by KUNN administrators.

Verification supports marketplace trust and eligibility. It is not an endorsement, accreditation, licence check, guarantee or representation about a member's professional competence, solvency or the quality of their services.

Members remain solely responsible for holding and maintaining the licences, registrations, qualifications, insurances and legal authority required for their own services. KUNN may request further information, re-verify a member at any time, and restrict access where verification is incomplete, expired or unsatisfactory.

Verified Business Access

Access to the marketplace requires a paid membership called Verified Business Access. Current plans, prices and billing periods are those displayed on the membership page and at checkout at the time you subscribe. At the date of these Terms, Verified Business Access is A$49.95 per month including GST, or A$549.45 per year including GST as a single annual payment. Amounts are shown and charged in Australian dollars and include GST. KUNN Group is registered for GST, so no additional GST is added to the displayed membership prices.

Membership is billed through Stripe and renews automatically at the end of each billing period until cancelled. KUNN may change plans or pricing on reasonable notice; changes apply from your next renewal.

Cancellation

You can cancel from the billing portal in your member portal. Cancellation stops future renewals. Where the subscription is set to end at the close of the current period, access continues until the end of the period you have already paid for.

KUNN does not currently offer self-service deletion of your account or records. You can request account closure by emailing info@kunngroup.com, and KUNN will action it subject to the record-retention position in section 16.

Refunds

Membership fees are generally non-refundable for change of mind or for unused membership periods, except where a refund is required under the Australian Consumer Law or where KUNN decides otherwise in its discretion. Cancelling prevents future renewal but does not ordinarily create a refund for the current billing period. Nothing in these Terms limits your statutory rights.

KUNN uses unique marketplace identifiers in the format KUNN-### so that members can assess referrals and applicants without identifying each other before an authorised introduction.

KUNN may restrict access to business names, contact details, websites, social-media information, logos and other identifying information during the referral, application and matching process, and may decide what information is released and when.

You must not attempt to identify, locate, contact or solicit another member outside KUNN before an authorised introduction, and you must not attempt to defeat, probe or reverse engineer these controls.

When you post a referral you confirm that:

• the opportunity is genuine and accurately described
• the client is real and the details you provide are correct to the best of your knowledge
• you hold the authority described in section 7
• the referral fee you set is one you are willing to be bound by

Referrals are reviewed by KUNN before they become visible in the marketplace. KUNN may approve, request changes to, reject, edit for compliance, unlist or expire a referral. Referrals may expire automatically where they remain unactioned, and expiry does not create any liability for KUNN.

Marketplace-visible fields must not contain contact information. See section 14.

There are two distinct steps in the KUNN process, and they are not interchangeable:

• your authority, as the referring member, to provide the client's information to KUNN; and
• the client's own approval of the eventual introduction and release of their contact details.

Before submitting client information, you must make the authority declaration shown in the platform, confirming that you are authorised to provide the client's information to KUNN for the purpose of referring the opportunity and facilitating an introduction to another business. KUNN records the declaration text, version and time against the referral.

Information you must not submit

• scraped contact information
• purchased or rented contact lists
• entire CRM or database exports, or bulk CSV lists
• personal information you are not authorised to disclose
• unrelated or excessive personal information
• sensitive information that is not necessary for the referral

KUNN supports individual referral entry. It is not a tool for bulk uploading or harvesting personal information, and KUNN may remove submissions and restrict accounts where this rule is breached.

Eligible members can apply for referrals shown in the marketplace. Applications are made under your KUNN-ID and must not contain contact information or attempts to identify you outside the platform.

Matching is controlled by KUNN. Selection of a receiving business may take into account verification status, category, location, application content and other factors KUNN considers relevant. KUNN does not guarantee that a referral will attract applications, that any application will be accepted, or that a member will receive any particular volume of referrals.

Being matched does not release the client's contact details. Release is governed by section 9.

After a receiving business is matched, protected client contact details remain hidden from that business.

• KUNN may send or provide the client with a secure, single-use approval request explaining who the introduction would be to.
• Client approval relates to KUNN releasing their contact details and to being contacted about the enquiry. It is not an agreement to purchase, engage or pay the receiving business.
• Only once the required consent or authorisation step is satisfied may KUNN release the protected contact information to the matched receiving business.
• If the client declines, does not respond, or the approval link expires, KUNN does not release the protected contact information through that referral.

KUNN currently facilitates client approval requests by SMS or by another supported transactional method, and may also record an administrator-verified confirmation where the platform permits it. Members cannot record client consent themselves and cannot mark a consent record as confirmed.

Once contact details are released, the receiving business must use them only for the purpose of the referred opportunity and in accordance with applicable privacy and marketing laws.

The referring member sets the referral fee when posting the referral. The fee is shown as part of the referral so that a member understands the applicable commercial terms before applying.

By applying for and accepting a referral, the receiving member agrees to pay the referral fee through KUNN's settlement process if the opportunity results in a conversion as described in section 11.

Referral fees must comply with any law, professional rule, licence condition or code of conduct that applies to the members involved. Each member is responsible for its own compliance, including any disclosure obligations to its clients.

KUNN does not operate a trust account and does not act as an escrow provider.

A Successful Conversion occurs when, as a result of an opportunity introduced through KUNN, the client enters into a commercial engagement or transaction with the receiving business for the relevant product or service. Examples include entering into an engagement or service agreement, proceeding with a purchase, entering into a finance or lending arrangement, entering into a property or commercial transaction, accepting a professional engagement, or otherwise becoming a paying or contracted client of the receiving business.

Conversion concerns whether that engagement occurred. It is not a statement about the quality, progress, completion or outcome of the underlying professional service, and KUNN does not assess those matters.

Reporting and confirmation

The platform uses a structured workflow: a conversion is reported, the other member confirms or disputes it within the platform, and KUNN reviews the matter where there is a dispute. Members must report conversions honestly and promptly, and must not conceal, delay or misdescribe a conversion to avoid a referral fee or the administration fee.

In reviewing a conversion, KUNN may rely on platform records, member declarations, messages, consent and handover records, and any evidence provided.

Once a conversion is confirmed, KUNN creates a settlement record for the referral fee and calculates the amounts payable:

• Referral fee: the amount set by the referring member when posting the referral.
• KUNN administration fee: 5% of the referral fee, and that fee is GST inclusive.
• Referrer amount: the referral fee less the 5% administration fee.

Example: on a A$1,000 referral fee, the KUNN administration fee is A$50 and A$950 is the amount payable to the referring member.

The receiving member pays the referral fee through KUNN's supported payment process. Card and payment details are processed by Stripe; KUNN does not store full card numbers or security codes. Settlements move through the statuses shown in the platform, including pending, awaiting payment, processing, paid, completed, disputed and cancelled.

KUNN pays the referring member the balance after the administration fee by electronic funds transfer, normally within 5 business days after cleared funds are received by KUNN, subject to any dispute, chargeback, payment failure, refund, required verification or other reasonable payment or compliance checks. Payouts are processed manually by KUNN administrators rather than automatically.

The KUNN administration fee is GST inclusive, so no further GST is added to it. KUNN issues a tax invoice for its own administration fee, showing the GST component. KUNN does not issue tax invoices on behalf of members. Each member is responsible for its own tax obligations and its own invoicing in relation to referral fees it receives or pays.

Where a member disputes a conversion or a settlement, the dispute is raised in the platform with the reason and any supporting explanation. KUNN reviews the platform records relevant to referral creation, matching, client approval, conversion declarations, settlement and payment, and communicates an outcome.

KUNN is not a court, arbitrator, regulator or professional-standards body. KUNN does not decide the merits or quality of the underlying professional services, and its review is limited to administering the platform process.

KUNN may pause, hold or reverse a settlement, payment or payout where there is a genuine dispute, a suspected breach of these Terms, a payment failure, a refund, or a chargeback. Where a chargeback or reversal occurs after a payout, the member who received the funds must repay the affected amount.

Referral fees are commercial amounts agreed between members. Disputes about the underlying engagement between a client and a receiving business are matters for those parties.

Anti-circumvention

You must not use KUNN to discover referral partners, referrals or clients and then deliberately bypass KUNN in order to avoid KUNN's processes, referral fees, the administration fee, settlement obligations or controlled introductions. You must not attempt to identify a masked member for that purpose, or deliberately move a KUNN-originated referral or introduction off the platform to avoid amounts that would otherwise be payable.

This clause applies to connections, referrals and client opportunities that originate through KUNN. It does not restrict pre-existing relationships, or relationships and business you develop independently of the platform, and it does not prevent businesses from dealing with each other outside KUNN in the ordinary course where the dealing did not originate from a KUNN referral or introduction.

You must not place contact information in referral titles, descriptions, application messages, profile fields visible before an introduction, or any other restricted field. This includes phone numbers, email addresses, websites and domains, social handles, messaging-app details, and deliberately obfuscated versions of any of these. The platform screens restricted fields and may block or remove content automatically.

Prohibited conduct

• fraud, dishonesty or impersonation of a person, business or KUNN
• misleading, fake, duplicated or speculative referrals
• submitting personal information you are not authorised to disclose
• scraping, harvesting or bulk-extracting member, client or platform data
• reverse engineering, probing or abusing access controls, or bypassing KUNN-ID protections
• manipulating conversions, settlements, disputes or verification records
• avoiding or delaying payment properly owing through the platform
• abusive, discriminatory, defamatory or unlawful content or conduct
• misuse of verification status or badges, including implying KUNN endorsement
• interfering with the security, integrity or availability of the platform

Where KUNN reasonably believes these rules are being breached or circumvented, it may remove content, restrict functionality, withhold introductions, suspend or terminate accounts, and take other reasonable steps, including recovering amounts properly owing.

You retain ownership of the content you own and supply to KUNN, including your profile information, logos, referral descriptions, documents and messages. You are responsible for having the rights to supply it.

You grant KUNN a non-exclusive, royalty-free licence to host, store, reproduce, process, adapt for formatting, display and transmit that content only as reasonably necessary to operate, secure, administer, support and improve the platform, including verification, matching, dispute handling and record keeping. The licence continues for as long as KUNN is required to retain the relevant records.

The KUNN™ brand, name, logo, platform, software, design, systems, workflows, marketplace mechanics and website content are owned by or licensed to KUNN Group. Nothing in these Terms transfers those rights. You must not copy, resell, frame, scrape or create derivative works from the platform or its content without our written permission.

KUNN's handling of personal information is described in our Privacy Policy, which forms part of these Terms. It covers what we collect, KUNN-ID masking, authority declarations, client approval requests, staged release of client contact details, our service providers, and the fact that platform data is hosted in Tokyo, Japan and may be processed overseas.

KUNN keeps audit and security records of platform activity, including account actions, referral and application activity, consent and handover events, conversion declarations, settlement and payment events, and administrator actions. These records are append-only and are used for verification, dispute handling, security and compliance.

Closing your account does not automatically erase records KUNN is legally or operationally required to retain.

KUNN may, acting reasonably:

• reject, unlist or expire a referral
• remove or edit content that breaches these Terms
• withhold or reverse an introduction or match
• restrict features, including posting, applying and messaging
• suspend or ban an account
• terminate access and end a membership

We may take these steps for material breach of these Terms, fraud, security abuse, misuse of client information, circumvention, non-payment, or other serious misuse, and immediately where there is risk of harm to clients, members or the platform.

Termination does not affect amounts already properly owing, obligations that by their nature continue, or records KUNN is required to retain. Where a settlement is on foot at the time of suspension or termination, KUNN will deal with it in accordance with sections 12 and 13.

You may stop using KUNN at any time and cancel your membership as described in section 4.

KUNN facilitates referrals and introductions between businesses. KUNN is not a party to the professional or commercial engagement formed between a client and a receiving business, does not supply the underlying professional services, and does not act as an agent, adviser, broker or representative of any member.

KUNN does not guarantee:

• that a referral will be approved, matched or accepted
• that a client will approve an introduction
• that a referral will convert
• any level of revenue, opportunities, applications or results
• the suitability, solvency, conduct or credentials of any member
• the quality, timeliness or outcome of any professional service
• uninterrupted or error-free availability of the platform

Third-party services used with the platform, including payment, communication and authentication providers, are governed by their own terms. Members are responsible for their own conduct, their own client relationships and their own legal and professional obligations.

Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy you have under the Australian Consumer Law or other law that cannot be excluded. Where a statutory guarantee applies and can be limited, our liability is limited to resupplying the relevant service or paying the cost of resupply.

Subject to the above, and to the extent permitted by law, KUNN is not liable for:

• the acts, omissions, conduct or services of any member or client
• decisions a client makes, including declining or ignoring an introduction
• referral quality, conversion outcomes or lost profits, revenue or opportunities
• failures or interruptions of third-party services
• indirect or consequential loss

Each member is responsible for its own insurance and for assessing the counterparties it deals with.

KUNN may update these Terms, for example when the platform changes, new functionality is introduced, service providers change or legal requirements change. The current version always shows its effective and last updated date at the top of this page. Continuing to use KUNN after an update means you accept the updated Terms. Where a change is material, we will take reasonable steps to notify members.

These Terms are governed by the laws of Victoria, Australia. You submit to the jurisdiction of the courts of Victoria and the courts of the Commonwealth of Australia that have jurisdiction in Victoria.

Nothing in this section limits any right you have to bring proceedings, or to have a matter dealt with, in another forum where that right cannot lawfully be excluded.

KUNN Group
Australia
Email: info@kunngroup.com